Suumit Shah, Dukaan’s founder and CEO, shared the update through a Twitter post where he explained that the query resolution time went down to 3 minutes and 12 seconds from the previous time duration of 2 hours and 13 minutes after the introduction of Dukaan’s own AI assistant.
The effect of Artificial Intelligence (AI) has already started to show in the job market, and in a recent incident of humans losing jobs to AI, Dukaan, a DIY platform that allows merchants with zero programming experience to set up their own e-commerce store, announced that they have laid off 90 per cent of their support staff after the introduction of an AI chatbot to answer customer support queries.
Suumit Shah, Dukaan’s founder and CEO, shared this update through a Twitter post where he explained that the query resolution time went down from 2 hours and 13 minutes to 3 minutes and 12 seconds after the introduction of Dukaan’s own AI assistant.Shah wrote, “We had to lay off 90 per cent of our support team because of this AI chatbot. Tough? Yes. Necessary? Absolutely. The results? Time to first response went from 1m 44s to INSTANT! Resolution time went from 2h 13m to 3m 12s Customer support costs reduced by ~85 per cent.”
In the same thread, Shah further wrote, “In the age of instant gratification, launching a business is not a distant dream anymore. With the right idea, the right team, anyone can turn their entrepreneurial dreams into reality. Overnight! To all the dreamers, doers, and disruptors out there – your time is now!”
